Events & Forums

Unless you’ve been on a remote island for several months, you’ve heard news about security breaches at Yahoo and hacking allegations during the 2016 presidential election. These are just two examples of ongoing dangers on the internet – which hurt organizations of all sizes and potentially anyone on the web. Google Chrome, Mozilla Firefox and other web browsers are all too familiar with these kinds of cybersecurity risks and are making helpful changes to protect society at large. Read more →


Mobile has forever changed what we expect of brands. It's fractured the customer journey into hundreds of real-time, intent-driven micro-moments. Each is a critical opportunity for brands to shape target audience decisions and paths to purchases. Our MediaPost Brand Marketers Summit panel is covering this topic on August 27th. Read more →


Praise is the most overrated thing in business today, says marketing and customer service guru Jay Baer. The digital transformation underway of both business and the customer experience is forcing companies large and small to change their game plans for customer service, especially in the way they co-create, view and handle complaints. Read more →


I recently attended the Customer Experience Retail Summit hosted by IPQC and was surprised to learn how basic data like customer feedback – whether direct or obscure – can create significant value if correctly applied in the business. Read more →


Creativity is one of the most important job skills a worker will need in the coming Fourth Industrial Revolution, which will be driven by artificial intelligence and machine learning. Two other key skills – critical thinking and complex problem solving – are components of creativity. Read more to see why creativity ranks so high going forward. Read more →


In October 2015, a number of GoodData customers, partners, and industry practitioners went to NYC to participate in the Data Monetization Summit. I was invited to do a deep-dive and this post includes an excerpt from a more complete post by Philip Carty, GoodData's Chief Revenue Officer. Read more →